Processes provide efficiency and productivity, consistency and quality, scale, risk management, transparency and high customer satisfaction. Excellent process management is the cornerstone to realize the benefits.
Our Services
Process Assessment to assess the organization's current processes to gain a comprehensive understanding of how work is being done, sequencing, handoffs, and departmental cohesiveness.
Process Mapping and Documentation to create process maps or flowcharts, standard operating procedures and VSMs to represent the sequence of activities, decision points, and inputs/outputs of each process. This helps stakeholders understand the end-to-end flow of work and identify opportunities for streamlining or automation.
Process Redesign and Optimization by redesigning and optimizing processes to improve efficiency, eliminate redundancies, and reduce waste.
Performance Metrics and Measurement systems that include metrics and Key Performance Indicators (KPIs) to track process performance, using lag and lead indicators.